To Be Great Again
Thursday, 23 October 2014 18:53

What will it take for department stores to thrive once more? Paco has some advice in this new article by Pete Born in a Women's Wear Daily publication. (subscription required) Download pdf here.

If I Owned a Jewelry Store...
Monday, 29 September 2014 21:03

Revolutionizing your in-store market doesn't have to cost thousands of dollars and take months of re-design. With just a few tips from a best-selling author and retail environment expert, you too can join the "staying relevant" party.  Paco's recent piece written for INDESIGN reveals how a little creative thinking and experience knowing the shopper can go a long way - in a jewelry store. Paco is the 2015 keynote speaker for the SMART Jewelry Show in Chicago. Read his article here.

Where is Your Happy? Online vs. In-Store
Monday, 15 September 2014 15:05

There are a lot of comparisons being made these days about online vs. in-store shopping and buying. Path-to-purchase research is revealing that a lot depends on so many different factors; it's not just a single "where and why do you like to shop?" question anymore. Paco speaks to this in a recent Chicago Tribune article, "Buying Online vs. in the Store". What constitutes a gratifying experience is no longer determined by whether or not we click "add to cart". Read article here.

Disruptive Innovation
Thursday, 07 August 2014 16:55

The retail world is packed with wins and misses. Mobile technology offers no exceptions. With permission from The Robin Report, read Paco's latest article, "Touch Screens: Innovation or Distraction?" which examines how opportunities to enhance the customer experience can have the best intentions, but fall short of hitting their mark. Read article here.

Retail Survival Means Reinvention
Thursday, 31 July 2014 16:59

Cher did it. Madonna does it every decade. And so do the most successful retailers who have been around for more than a minute. It's "reinvention", and it can mean survival for retailers who embrace it. Paco contributes once more to The Robin Report, highlighting the most compelling reinventions he has seen around the world, giving us some great insight as to how and why they work. Read article here.

The Death Knell Still Sounding for our Malls
Thursday, 19 June 2014 18:18

The lifecycle of the American mall is still playing itself out, as we watch the once-bustling hubs either bow out of the race, or struggle to reinvent itself. Paco contributes to the conversation in The Guardian article here.

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